How we use your Membership Information

We know how important it is to you that we look after your data. We are committed to ensuring that we handle your personal data in a responsible and honest way.

We collect, hold, use and share your personal data for a number of reasons, including:

  • Complying with our regulatory requirements, under the UK Money Laundering Regulations and Gambling Commission Licencing conditions;
  • Administering your Membership account, including entering into a business relationship to which you as data subject is party;
  • Collecting your details directly from you or a third party (e.g. government departments, local authorities, other utilities or organisations in your area);
  • Improving our services to you and enabling us to provide you with a service to meet your needs;

We will keep your data safe and secure for a minimum period of 7 years, as required by statute, either to protect our business from crime or to protect you or others associated with you from harm associated with problem gambling.

Where we engage a third party to assist us with, or carry out our activities on our behalf, and/or to improve our services to you, we will impose appropriate controls in these circumstances.

Your data subject rights:

As well as our obligations and commitment to respect the privacy of your information, you also have certain rights relating to the personal information we hold about you which are outlined below. None of these is absolute and they are subject to various exceptions and limitations.

  • Request access to the information we hold about you (Data Access Request)
  • Object to processing (Right to object)
  • Request a copy of your data (Data Portability)
  • Request that your data is deleted (Right to be forgotten)
  • Amend or correct your information (Right to rectification)
  • Restrict the processing of your information (Right to restrict)
  • Rights in relation to consent (Right to withdraw)

You can exercise these rights at any time by contacting us:

By post:                Les Croupiers Casino, FAO: The Directors, Capital Retail Park, Leckwith Road, Cardiff,                        CF11 8EG

By phone:           029 2023 0652

By email:              office@lescroupiers.co.uk